GAP THEORY USED IN THE RESEARCH OF SERVICE QUALITY OF AIR PASSENGER TRANSPORTATION

doi:10.3969/j.issn.1009-444X.2001.04.008

Volume 15 Issue 4

Dec. 2001

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Article Navigation > Journal of Shanghai University of Engineering Science > 2001 > 15(4): 277-282

GAP THEORY USED IN THE RESEARCH OF SERVICE QUALITY OF AIR PASSENGER TRANSPORTATION[J]. Journal of Shanghai University of Engineering Science, 2001, 15(4): 277-282. doi: 10.3969/j.issn.1009-444X.2001.04.008

Citation:

GAP THEORY USED IN THE RESEARCH OF SERVICE QUALITY OF AIR PASSENGER TRANSPORTATION[J]. Journal of Shanghai University of Engineering Science, 2001, 15(4): 277-282. doi: 10.3969/j.issn.1009-444X.2001.04.008