Volume 23 Issue 3
Sep.  2009
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Article Navigation >  Journal of Shanghai University of Engineering Science  > 2009  >  23(3): 249-253
HAO Yong, WU Yi-ping. Improved SERVQUAL Model for Passenger Service of Airlines[J]. Journal of Shanghai University of Engineering Science, 2009, 23(3): 249-253. doi: 10.3969/j.issn.1009-444X.2009.03.015
Citation: HAO Yong, WU Yi-ping. Improved SERVQUAL Model for Passenger Service of Airlines[J]. Journal of Shanghai University of Engineering Science, 2009, 23(3): 249-253. doi: 10.3969/j.issn.1009-444X.2009.03.015
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Improved SERVQUAL Model for Passenger Service of Airlines

doi: 10.3969/j.issn.1009-444X.2009.03.015
  • Publish Date: 2009-09-30

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