Volume 38 Issue 2
Jun.  2024
Turn off MathJax
Article Contents
HAN Bo, LI Pei, LIU Xin. Influence of haptic imagery on purchase intention in apparel online purchase[J]. Journal of Shanghai University of Engineering Science, 2024, 38(2): 212-217. doi: 10.12299/jsues.23-0142
Citation: HAN Bo, LI Pei, LIU Xin. Influence of haptic imagery on purchase intention in apparel online purchase[J]. Journal of Shanghai University of Engineering Science, 2024, 38(2): 212-217. doi: 10.12299/jsues.23-0142

Influence of haptic imagery on purchase intention in apparel online purchase

doi: 10.12299/jsues.23-0142
  • Received Date: 2023-06-14
  • Publish Date: 2024-06-30
  • Haptic imagery provides consumers with sensory connection experiences between physical touch and online virtual touch in online shopping. Based on the S-O-R model and in conjunction with the literature, an empirical analysis was conducted to explore the influence of haptic imagery on apparel online purchase intention. The results show that in apparel online shopping, haptic imagery has a significant positive effect on perceived product quality, purchase intention and pleasure; pleasure and time risk significantly and positively affect purchase intention; pleasure has a mediating effect between haptic imagery and purchase intention; need for touch has a significant positive moderating role in the relationship between haptic imagery and perceived product quality, and between haptic imagery and pleasure. The results of the study can provide a basis for apparel companies to improve their online haptic marketing strategies.
  • loading
  • [1]
    SILVA A, TVR B, RDC C, et al. Need for touch and haptic imagery: An investigation in online fashion shopping[J] . Journal of Retailing and Consumer Services,2021,59:102378. doi: 10.1016/j.jretconser.2020.102378
    [2]
    PECK J, SHU S B. The effect of mere touch on perceived ownership[J] . Journal of Consumer Research,2009,36(3):434 − 447. doi: 10.1086/598614
    [3]
    PECK J, CHILDERS T L. Individual differences in haptic information processing: The "need for touch" scale[J] . Journal of Consumer Research,2003,30:430 − 442. doi: 10.1086/378619
    [4]
    郭婷婷, 李宝库. “看得见”还是“摸得着”?: 在线评论中感官线索引发的意象体验效应[J]. 财经论丛, 2019, 9: 82−91.
    [5]
    PINO G, AMATULLI C, NATARAAJAN R, et al. Product touch in the real and digital world: How do consumers react[J] . Journal of Business Research,2020,112:492 − 501. doi: 10.1016/j.jbusres.2019.10.002
    [6]
    PECK J, BARGER V A, WEBB A. In search of a surrogate for touch: The effect of haptic imagery on perceived ownership[J] . Journal of Consumer Psychology,2013,23(2):189 − 196. doi: 10.1016/j.jcps.2012.09.001
    [7]
    MULCAHY R F, RIEDEL A S. ‘Touch it, swipe it, shake it': Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?[J]. Journal of Retailing and Consumer Services, 2020, 54: 101613.
    [8]
    LV X, LI H, XIA L. Effects of haptic cues on consumers' online hotel booking decisions: The mediating role of mental imagery[J] . Tourism Management ,2020,77:10425.
    [9]
    JHA S, BALAJI M S, PECK J. Conveying product weight in digital media using a hand image[J] . Journal of Retailing ,2023,99(3):353 − 369. doi: 10.1016/j.jretai.2023.07.001
    [10]
    PECK J, WIGGINS J. It just feels good: Customers' affective response to touch and its influence on persuasion[J] . Journal of Marketing ,2006,70(4):56 − 69.
    [11]
    HELLER J, CHYLINSKI M. Touching the untouchable: Exploring multi-sensory augmented reality in the context of online retailing[J] . Journal of Retailing,2019,95(4):219 − 234. doi: 10.1016/j.jretai.2019.10.008
    [12]
    PECK J, CHILDERS T L. To have and to hold: The influence of haptic information on product judgments[J] . Journal of Marketing ,2003,67(2):35 − 48. doi: 10.1509/jmkg.67.2.35.18612
    [13]
    HUANG M, ALI R, LIAO J. The effect of user experience in online games on word of mouth: A pleasure-arousal-dominance (PAD) model perspective[J] . Computers in Human Behavior ,2017,75:329 − 338. doi: 10.1016/j.chb.2017.05.015
    [14]
    EDELL J A, RICHARD S. The Information processing of pictures in print advertisements[J] . Journal of Consumer Research ,1983(1):45 − 61.
    [15]
    RACAT M, CAPELLI S, LICHY J. New insights into 'technologies of touch': Information processing in product evaluation and purchase intention[J] . Technological Forecasting and Social Change ,2021,170:120900. doi: 10.1016/j.techfore.2021.120900
    [16]
    GROHMANN B, SPANGENBERG E R, SPROTT D E. The influence of tactile input on the evaluation of retail product offerings[J] . Journal of Retailing ,2007,83(2):237 − 245. doi: 10.1016/j.jretai.2006.09.001
    [17]
    LEE J G, THORSON E. Cognitive and emotional processes in individuals and commercial web sites[J] . Journal of Business and Psychology ,2009,24:105 − 115. doi: 10.1007/s10869-008-9087-8
    [18]
    方圆, 杨恺文, 李沛. 移动终端服装购买行为影响因素研究: 多视角的消费者感知[J] . 现代纺织技术,2022,30(3):216 − 223.
    [19]
    FRÉDÉRIQUE S, NOOTEBOOM B, HOOGENDOORN A. Actions that build interpersonal trust: A relational signaling perspective[J] . Review of Social Economy ,2010,68(3):285 − 315. doi: 10.1080/00346760902756487
    [20]
    GREWAL D, MUNGER J L, IYER G R, et al. The influence of internet‐retailing factors on price expectations[J] . Psychology & Marketing ,2003,20(6):477 − 493.
    [21]
    AGHEKYAN-SIMONIAN M, FORSYTHE S, KWON W S, et al. The role of product brand image and online store image on perceived risks and online purchase intentions for apparel[J] . Journal of Retailing & Consumer Services ,2012,19(3):325 − 331.
    [22]
    PECK J, WIGGINS J. Persuasion and haptic properties: There’s more to touch than meets the eye[J] . Advances in Consumer Research ,2004,31:237 − 272.
    [23]
    KÜHN F, LICHTERS M, KREY N, et al. The touchy issue of produce: Need for touch in online grocery retailing[J] . Journal of Business Research ,2020,117:244 − 255. doi: 10.1016/j.jbusres.2020.05.017
    [24]
    YOO J, KIM M. The effects of online product presentation on consumer responses: A mental imagery perspective[J] . Journal of Business Research ,2014,67(11):2464 − 2472. doi: 10.1016/j.jbusres.2014.03.006
    [25]
    LOUREIRO S M C, KOO D M, RIBEIRO L. Effects of atmospherics on emotions and intention with respect to involvement in different shopping environments[J] . Journal of Global Scholars of Marketing Science ,2013,23(4):435 − 459. doi: 10.1080/21639159.2013.820880
    [26]
    MEHRABIAN A, RUSSELL J A. An approach toenvironmental psychology[M]. Cambridge: The MITPress, 1974: 12−15.
    [27]
    CANIO F D, BLASCO M F. I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels[J] . Journal of Retailing and Consumer Services ,2021,61:1 − 12.
    [28]
    PARK M. The compensatory effects of pictorial and verbal information for haptic information on consumer responses in non-store shopping environments[D]. Columbus: Graduate School of the Ohio State University, 2006.
    [29]
    DODDS W B, MONROE K B, GREWAL D. Effects of price, brand, and store information on buyers’ product evaluations[J] . Journal of Marketing Research ,1991,28(3):307 − 319.
    [30]
    GUO J, WANG X, WU Y. Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions[J] . Journal of Retailing and Consumer Services ,2020,52:101891. doi: 10.1016/j.jretconser.2019.101891
    [31]
    Bashir S, Muddasar G K, Asif M, et al. Refining e-shoppers' perceived risks: Development and validation of new measurement scale[J] . Journal of Retailing and Consumer Services ,2020,58:102285.
  • 加载中

Catalog

    通讯作者: 陈斌, bchen63@163.com
    • 1. 

      沈阳化工大学材料科学与工程学院 沈阳 110142

    1. 本站搜索
    2. 百度学术搜索
    3. 万方数据库搜索
    4. CNKI搜索

    Figures(1)  / Tables(5)

    Article Metrics

    Article views (150) PDF downloads(15) Cited by()
    Proportional views
    Related

    /

    DownLoad:  Full-Size Img  PowerPoint
    Return
    Return